--- description: Detailed reviews on Userlane based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Userlane with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userlane Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Change Management Software](/directory/971/change-management/software) > [Userlane](/software/106483/userlane) # Userlane Canonical: https://www.getapp.ca/software/106483/userlane Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/106483/userlane?page=2) > Userlane offers a code-free DAP solution, tailored for organizations willing to accelerate software adoption, enhance user experience, support and guide their users at scale. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Userlane Help your users learn faster by providing them with a guided experience to jumpstart their knowledge, complete complex tasks, and be efficient right from the start. Build a friendly and intuitive experience that walks each customer through new processes at their own pace. Announce updates, promote content and engage users within minutes directly in your live application. Monitor user interaction and performance of your content assets to optimize both support strategy and operational workflows. Build the knowledge base directly in your application and ensure your users always have the information they need at hand. Reduce common support requests with automated, on-demand guidance directly in the application. Increase software adoption and achieve high user engagement by highlighting specific processes. Help people understand key features and realize the true value of your products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlane - **Location**: Munich, Germany - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing depends on the number of users and applications on which Userlane is deployed. To receive accurate pricing information, get in touch with us directly and speak to one of our specialists about your project. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, German - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Applicant Tracking Software - Approval Workflow - Asynchronous Learning - Audience Targeting - Behavior Tracking - Change Planning - Chat/Messaging - Client Management - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management System (CMS) Software - Content Sharing ## Integrations (3 total) - Confluence - KnowledgeOwl - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Change Management Software](https://www.getapp.ca/directory/971/change-management/software) ## Related Categories - [Change Management Software](https://www.getapp.ca/directory/971/change-management/software) - [Knowledge Base Software](https://www.getapp.ca/directory/2823/knowledge-base/software) - [Learning Experience Platform Software](https://www.getapp.ca/directory/1687/learning-experience-platform/software) - [Digital Adoption Platforms](https://www.getapp.ca/directory/1627/digital-adoption-platform/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) ## Alternatives 1. [360Learning](https://www.getapp.ca/software/100000/360learning) — 4.7/5 (484 reviews) 2. [Intercom](https://www.getapp.ca/software/91379/intercom) — 4.5/5 (1131 reviews) 3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6964 reviews) ## Reviews ### "Working with Userlane has been great. They are attentive and accomodating. Super\!" — 5.0/5 > **Karen** | *June 20, 2018* | Retail > > **Pros**: It's easy to use and the UI was clean, modern and fit in with our own UI nicely. We have a multi-tasking B2B application and really needed this > > **Cons**: I could be made clearer that the product is a moving clickable tutorial and does not travel around with you as you actually use the product ----- ### "Easy integration and much better onboarding experience for our customers." — 4.0/5 > **Niek** | *September 28, 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Very easy to create Userlanes. By using the Userlane plugin everybody can create Userlanes without a lot of technical knowledge. No coding required\! Easy to use dashboard for analysis. > > **Cons**: Because Userlanes are built on top of the HTML DOM structure they sometimes 'break' after a new release and take some time to fix. > > Userlane is really helping us in onboarding new customers and explaining new functionality to our users. ----- ### "Good tool for a short introduction of the product but a bit hard to set up completely" — 4.0/5 > **Lara** | *March 15, 2022* | Human Resources | Recommendation rating: 6.0/10 > > **Pros**: It's easy to individualize and set up the basics to help customers > > **Cons**: It is slow to make changes in different languages, mixes up sometimes and the editor is different on the screens > > We like to use it ----- ### "Once you get the hang of it, it's great\!" — 4.0/5 > **HANNAH** | *March 2, 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: - At least at the start, we had a really responsive and helpful Customer Success person. Their team has also done a good job reaching out to us for feedback. - Once you get the hang of building lanes, it's pretty easy (and kind of fun) > > **Cons**: - Our website had a handful of incompatibilities with Userlane that led to a need for creative workarounds, or resulted in errors. - Userlane reporting is in need of improvement (which is something I know they're working on) > > Overall, I've really enjoyed Userlane\! Our partners are always so excited to see that we have interactive tours available to them. ----- ### "The line between great support and technical limitations" — 4.0/5 > **Mira** | *January 20, 2021* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: \* Support is a big thing at Userlane\! Thanks for your great work. \* Easy use of the tool \* Technical possibilities and support for unexpected difficulties > > **Cons**: \* Design Limitations \* Analytics section needs improvement \* Possibilities to include two different kind of media in one step > > Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/106483/userlane?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/106483/userlane) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data