HSI Reviews
Overall rating
Filter by
Company size
Time used
55 Reviews
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Software!
Reviewed on 2020-10-08
HSI has been a great benefit to my company and really helped us out in a time of needing a great...
HSI has been a great benefit to my company and really helped us out in a time of needing a great LMS and online training. Our Customer Service Representative, Account Executive including tech support are just really awesome and provide amazing support. None of my questions have gone unanswered and they are always on point to provide us with new updates they've released. HSI will even reach out to make sure our company is doing well and if there's anything they can help us with.
Pros
I really love how dynamic the software is. It's easy to keep track of all my students, courses and even manage reports including purchasing additional credits. I also really like that HSI continues to provide updates and improvements to their software. It's very much so a "point and click" system with easy navigation.
Cons
Nothing bad to say about this software.
Response from HSI
Thanks for the kind words, Kiara! We really appreciate the review!
- Industry: Higher Education Software
- Company size: 5,001–10,000 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very satisfied with HSI training videos
Reviewed on 2020-10-08
I did not have any negative experiences during the entire process of setting up an account with...
I did not have any negative experiences during the entire process of setting up an account with HSI. Their customer service reps are super friendly and very responsive. They check in on you periodically and they let you know when new training videos that may be relevant to your industry are available.
Pros
My university contracted with HSI to supply training videos for students, staff and faculty. The videos are high quality, up-to-date and easy to navigate. The training videos are created by subject matter experts and update automatically when regulations or industry standards change.
Cons
It's not cheap, but you get what you pay for.
Alternatives Considered
SciShieldReasons for Switching to HSI
I didn't get too deep into the choosing process, but I believe the other vendor we were considering was more expensive.Response from HSI
Thanks, Melissa! We really appreciate your feedback and kind words.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Training Platform
Reviewed on 2024-11-12
There have been a few bugs here and there, but overall, it isn't too bad of a program for company-wi...
There have been a few bugs here and there, but overall, it isn't too bad of a program for company-wide training.
Pros
That it has a list that you can access of your transcript of what has been completed.
Cons
That there isn't a company-wide list of all of the work order instructions or standard operating procedures that can be accessed by all employees, and that it goes back to the very beginning of the transcript list rather than going back to where you have left off after completing pillar training.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Buyer beware!
Reviewed on 2024-03-19
Poor after I figured out you dont provide enough CEUs
Poor after I figured out you dont provide enough CEUs
Pros
Online classes were great and self paced
Cons
That you screwed me out of my money and i cannot complete my entire EMT-P recertification in one place. I have to find another learning system to finish.
Response from HSI
Thanks, Stacey. We’re sorry our first responder continuing education courses did not meet your expectations. HSI strives to provide clear information about our courses and the requirements they meet by providing links to
state regulations. Please feel free to reach out to
[email protected] for help with your concerns.
- Industry: Mining & Metals
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Quality content in an easy to use format
Reviewed on 2020-12-07
HSI has been great to work with. They provided lot of information during the set up phases and are...
HSI has been great to work with. They provided lot of information during the set up phases and are quick to respond to questions regarding the system.
Pros
HSI has quality content in an easy to use format. Users can easily access and take their required training. Supervisors monitor progress through premade reports that are easily customized. Administrators set up a system and only have to do short regular check ins.
Cons
Our organization doesn't have an email for each employee so updating passwords requires and admin but we've gotten a good system in place.
Alternatives Considered
VelocityEHSReasons for Switching to HSI
Quality of content, quantity of content, features and functionalityResponse from HSI
Hi Margaret, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Refreshing Change to HSI and Vivid Learning.
Reviewed on 2020-12-07
My experience with Vivid Learning and HSI has been exceptional. From the first call into HSI /...
My experience with Vivid Learning and HSI has been exceptional. From the first call into HSI / Vivid to investigate the available course library and opportunity to use the SCORM course packages was a welcome conversation. All avenues along the way was a focus on one thing, the satisfaction and success of my project and timeline. Rare do you find a company that is in partnership to meet the budget and target timeline for deployment with such absolute confidence. It made my decision to partner with HSI a natural fit. Additionally, even after the contract and after the successful deployment of the project, HSI / Vivid staff frequently remained in contact to gauge success and satisfaction. Even during the initial part of the COVID-19 outbreak and people began working from home, their engagement with their customers never failed. I appreciated that.
Pros
The variety of safety OSHA Awareness courses within the available library and the options to either use the SCORM files to load directly into our existing LMS or utilize the HSI LMS which is outstanding.
Cons
Can't really say I have a "Least" desired attribute, but given our Oil & Gas Industry needs for OSHA safety courses, it would be perfect to have the content specific to Oil & Gas (imagery & some other topics). However, the courses we use are sufficient to meet our needs and we have the option to custom build courses in partnership with Vivid Learning / HSI team.
Response from HSI
Hi Jeff, thanks for leaving us a review. We are happy to hear that you love the product.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Safety, HR, and Computer Training
Reviewed on 2020-12-08
Saves the EHS professional time for in-person training (minimizes this). It is also a great way to...
Saves the EHS professional time for in-person training (minimizes this). It is also a great way to track all trainings and a leading indicator.
Pros
The software allows new employees to be entered into the system quickly to get their training started immediately. The software is user friendly. If the users have problems, customer service great at helping. The content is accurate and is updated often. The storylines and animation are also great. From an admin side, the software allows reports to be run, and makes a leading indicator easy to have (the % of people who are in compliance with their training). It helps decrease the number of working hours that the EHS Professional or Supervisors have to put in for training, because this system does it. They also track any other trainings that you want to have (live events) that are not included in the software. I would 100% recommend this training software to companies.
Cons
It would be nice to send an email out to all delinquent users (they may already have this and I do not know of it). I know the email goes out for 1 day overdue, 15 days overdue, etc, but I would like to make my own and send it out.
Response from HSI
Hi Brandy, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Resource for EMS Training
Reviewed on 2020-12-16
We are extremely pleased with our purchase. It has allowed us to provide needed continuing...
We are extremely pleased with our purchase. It has allowed us to provide needed continuing education to our EMS providers at their convenience. Most work out of our satellite stations and this has been essential to maintain their professional licensures, as well as, allowing them to keep sharp on EMS knowledge. This ultimately leads to high quality patient care. Our providers have given very positive feedback about our purchase of HSI online training. Very soon, we plan to start taking advantage of their other great features, such as, creating custom classes. Customer service has been exactly as promised, top notch! [SENSITIVE CONTENT HIDDEN] continues to impress and deliver, help every time I call. One can imagine how useful it has been during this year of 2020.
Pros
The online training is easy to assign to my EMS providers. The classes offered are full of useful and current information. Providers are able to receive CEU's for state and national recertification on their own time. They offer a wide variety topics to choose from that challenge all levels of EMS certifications.
Cons
During a training session, providers are able to pause and resume the class you are taking overall, but not in the middle of the video. Must watch again, in its entirety, if you log out of class while watching this portion. Fortunately, the length of these segments are kept reasonable, so issues with this are very minimal.
Response from HSI
Hi Ben, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Incredibly Versatile
Reviewed on 2020-12-21
We started using this solution as a safety software solution, but quickly started utilizing...
We started using this solution as a safety software solution, but quickly started utilizing additional custom features and benefits as we became more familiar with the site and support team.
Pros
The best part about this software is how customizable it is. The content can be tailored as robust or as generic as needed down to the individual employee for course enrollments. The ease of reporting for compliance and performance as a result has been a tremendous benefit.
Cons
The best feature is also the worst feature. The site is very robust and flexible in that if you do not have a solid plan on how you want to internally administer the site it can be somewhat overwhelming and challenging. Fortunately they have a great support team that helps you through these challenges as they arise and tailor it to meet your needs.
Response from HSI
Hi Daniel, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Mind Blowing Software
Reviewed on 2022-09-20
It's a great software for managing SDS and offering online training to staff. Simply said, HSI is a...
It's a great software for managing SDS and offering online training to staff. Simply said, HSI is a breeze to work with and comprehend. The UI does a great job of making things easy for the user. In other words, go for it!
Pros
The fact that this program may be altered to suit individual needs is its greatest strength. Able to provide the reports I need to update staff and management on our progress. For organizations, this is top-notch software. Additionally, HSI's customer service is quick to respond and provides useful information.
Cons
Not a single aspect about this product has disappointed me thus far.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Elevating Training Program
Reviewed on 2020-12-23
The level of customer service provided by HSI/VIVID Learning Systems has been exceptional. I...
The level of customer service provided by HSI/VIVID Learning Systems has been exceptional. I appreciate their level of commitment to helping us solve training challenges and provide new tools and materials, on a regular basis.
Pros
Employees at all levels of the organization were able to adapt to the user interface quickly. The EH&S training material that is an integral part of the licensing agreement added a lot of value by ensuring continuity in training, flexibility for employees, and compliance to regulatory and other legal requirements.
Cons
The reporting features need to be more robust, including having a dashboard that shows performance to planning real time.
Response from HSI
Hi Shirl, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Wholesale
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Corporate Safety Manager
Reviewed on 2020-12-07
HSI (Vivid Learning) has been excellent in providing me with helpful information and suggestions on...
HSI (Vivid Learning) has been excellent in providing me with helpful information and suggestions on training content for our employees. This include materials outside of our package content, at reasonable prices. Their customer service people have gone above and beyond my expectations.
Pros
Topics are current and meet todays training and educational requirements. Because we are able to load them onto our own LMS site, student/employee access is convenient and makes it user friendly.
Cons
We do a lot of classroom training at our DC's and sometime the classroom (handouts) are a little sparse.
Response from HSI
Hi Dominic, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Import & Export
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great value for a superior product
Reviewed on 2020-10-08
The team at HSI has been great to tailor the system to our needs. Everyone is very professional...
The team at HSI has been great to tailor the system to our needs. Everyone is very professional and courteous and they always provide a response in a timely matter.
Pros
The software is very easy to use considering the wide variety of employees at our business. The multi language option is key with our workforce. I like how there is the ability to upload your own content to supplement the training lesson. Most importantly, the support team is very quick to respond.
Cons
Sometimes it lags on the speed, but that could be an internal issue with our network.
Response from HSI
Thank you, Kristina! We'll pass along your kind words about our support team - we love them, too!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
As a User
Reviewed on 2020-10-23
As a client of theirs for over 23 years I find their materials superior to others in many ways. ...
As a client of theirs for over 23 years I find their materials superior to others in many ways. The customer service is impeccable and I will continue to use their product for years to come.
Pros
HSI's material are very user friendly and their customer service is outstanding. If there is ever an issue (which is very, very seldom) the issue is dealt with and resolved almost immediately.
Cons
Can't think of any issues that create any problems. As I stated earlier, if any arise, they address them immediatley.
Response from HSI
Hi Michael, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Vivid Software Review
Reviewed on 2020-10-14
The team is very quick to respond when any issues or questions arise and offers good suggestions to...
The team is very quick to respond when any issues or questions arise and offers good suggestions to facilitate changes, user experience, etc.
Pros
The software is easy to deploy, track and create reports with.
Cons
There's 3-4 weeks of downtime as you're moving into a new calendar year while the team makes the training updates. There have been a few glitches where the software can't be programmed to accommodate individual company training needs.
Response from HSI
Hi Sue, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Low-Grade Quality and Sneaky Salesmanship
Reviewed on 2022-02-08
Sneaky salesmanship, difficulties with the built in reports, extra-ordinary amount of time...
Sneaky salesmanship, difficulties with the built in reports, extra-ordinary amount of time employees needed to put into the coursework. Overall, not for a small manufacturing company.
Pros
I thought it would be easy to use for my employees but the course work took some employees hours out of their day.
Cons
The sales team was sneaky and tried to make our company renew the program after they were told it wasn't working for us. We paid for a year and didn't like it. As a "Leader in their industry" they should, in good faith, understand and allow us to find something that fits our company.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
HSI/VIVID Review
Reviewed on 2021-05-28
Very satisfied so far, HSI customer service has been good. HSI was smart not to completely change...
Very satisfied so far, HSI customer service has been good. HSI was smart not to completely change over VIVID during the acquisition and it made for a smooth transition.
Pros
Ability to generate the reports that I need to inform employees and Admin about our performance.
Cons
Instructions can be difficult to obtain on how to use the product.
Response from HSI
Hi Dave, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2020-10-22
Pros
We have been using HSI for 3 years now, the platform for training their chemical database are very user friendly and easy to navigate. Their customer service team works quickly to resolve any issue that may arise.
Cons
Training videos could be updated, but they serve the purpose we need them for and are interactive.
Response from HSI
Hi Danella, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HSI is the choice to use for LMS training
Reviewed on 2020-12-04
It has been fantastic!
It has been fantastic!
Pros
Very easy to set up to get people the training they need. They update the training, so it does not become stagnant
Cons
Some reports are not exactly what I need....but one call to customer service and they will run it for you
Response from HSI
Hi John, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Commercial Real Estate Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Diverse National Training achieved
Reviewed on 2020-12-08
Have been able to deploy National training for various different teams to achieve overall improvemen...
Have been able to deploy National training for various different teams to achieve overall improvement in training quality and delivery, improved compliance, and improved ability to report on training.
Pros
Content, ability to add content, and flexibility
Cons
Course assignment and on-going changes are a bit complicated (but plenty of support from the team)
Response from HSI
Hi Walter, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A good answer to safety training needs
Reviewed on 2020-12-04
I'm excited to see how we can use the new supervisor development training options.
I'm excited to see how we can use the new supervisor development training options.
Pros
It is easy to use, and the customer service is great!
Cons
I need to learn more about how the software works when I alter assignments.
Response from HSI
Hi Laurel, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HSI is Great!
Reviewed on 2020-10-27
HSI is great! I am really glad we switched over to them. Not only do they provide a great level of...
HSI is great! I am really glad we switched over to them. Not only do they provide a great level of support but they saved our company a lot of money.
Pros
I really have enjoyed using the HSI platform. It makes it easy for me to administer our First Aid/CPR program for all of our employees and instructors. If I have any questions, [SENSITIVE CONTENT HIDDEN] and her team at HSI are so fast and responsive about getting back to me. They are a joy to work with.
Cons
It took me a minute to learn it and some of the options are not in the most obvious of places. But once I learned the program, I can now use it easily.
Response from HSI
Hi Linda, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My experience with Vivid
Reviewed on 2020-12-09
My Sales Rep is great and has been great at asking and answering questions. [SENSITIVE CONTENT...
My Sales Rep is great and has been great at asking and answering questions. [SENSITIVE CONTENT HIDDEN] has been great!
I have a Customer Service Rep that is both knowledgeable and responsive. He also knows how to ask the right questions without being condescending. He is a know-it-all, but doesn't act like one.
Pros
The ease of use and the quality of the graphics and animation
Cons
I'd like more lessons, but I don't think I like anything the "least"
Response from HSI
Hi Jeff, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Quality Control Supervisor
Reviewed on 2020-12-15
I think the overall experience has been great, the staff is very helpful. My only complaint is not...
I think the overall experience has been great, the staff is very helpful. My only complaint is not all classes are translated.
Pros
the features I like the best is the training its self, the videos or short and to the point, I recently noticed that as you go through a section it is now highlighted to let you know you have covered that section.
Cons
Not all the classes are translated into spanish
Response from HSI
Hi Walter, thanks for leaving us a great review. We are happy to hear that you love the product.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HSI OSHA
Reviewed on 2020-10-15
Pros
My experience with HSI has been great. We were not able to hold in-person OSHA 10 and 30 classes so we were in need of a trustworthy online host. HSI has the pricing and service that our electrical apprenticeship needed. Kudos HSI and thank you!
Cons
There were no issues that I would report as unsatisfactory
Response from HSI
Hi Richard, thanks for leaving us a great review! We are happy to hear that you love the product.