CrowdChange Reviews
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66 Reviews
- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A great no code online giving solution
Reviewed on 2024-01-30
Pros
I love that designing forms and campaigns is point and click rather than hours of figuring out code. Reports are easy to run and if I see something in the system that's not working or could be improved, the CrowdChange team is very responsive.
Cons
Changing registrant information after they've registered can be a bit tricky.
- Industry: Higher Education Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fundraising Made Easy for College Students
Reviewed on 2024-04-19
Pros
I most enjoy that CrowdChange is user friendly and used nationwide by college/universities and fraternity/sororities. It allows our students to be accustomed to using this platform when they engage with our institution's fundraisers and their national organization (ie. national sorority/fraternity).
Additionally, I have found that the customer support provided by CrowdChange is phenonemal. [sensitive content hidden]
is our institution's contact and she is very responsive and is always able to guide myself and our students step by step on how to use a component of the platform that would best support our fundraising needs.
Cons
I find that CrowdChange is a great platform to use and have no complaints.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Crowdchange : Exceptional Platform and Unmatched Customer Support
Reviewed on 2024-12-20
Working with the Crowdchange team and platform is a pleasure!
Working with the Crowdchange team and platform is a pleasure!
Pros
First of all, the interface is very clean, user friendly, and pleasant to interact with. Not only for the administrator, but mostly for the donor and user.
However, the real game changer for Crowdchange is the customer support. Our account managers are basically always available and willing to listen and help. In our case, Crowdchange created features and made development updates to tailor the platform to all our needs, even the most niche ones.
Cons
As a mostly anglophone platform, some of the bilingual features were not entirely robust, especially for a francophone organization like us. However, Crowdchange has shown a serious commitment to making the bilingual experience much better since we partnered with them, translating the full user guide, for example.
- Industry: Higher Education Software
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Crowdchange - A Portal for fundraising and Donor Management
Reviewed on 2024-01-23
Crowdchange customer service is very good. They are polite and tries to help us to resolve our...
Crowdchange customer service is very good. They are polite and tries to help us to resolve our issues immediately or provide an alternate plan. Payment processing, Reports and Integration to Donor perfect is a feature which goes through smoothly.
Pros
1) Tax receipts feature is very easy to configure
2) Donor Reports are helpful in tracking and reconciling the donation received.
3) Easy access to the templates to create the fundraising campaign.
3) Account Manager and the customer service is the best. They respond to our email in 2-4 hours and helps us through remote call which is of great help.
Cons
1) There are features which are not customizable. Example : Service Fee - They do have option for yes and no which is good. Our requirement is to charge only the CC fee and not all the service fee.
2) Advanced features like changing the structure of the fee based on the number of cards opted during the registration is not available.
3) Registration: They have standardized template. which is not customizable.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Live Like Lou - CrowdChange
Reviewed on 2024-09-30
We've had a great experience with CC. I think for me, I'm not super tech savvy so it's been a...
We've had a great experience with CC. I think for me, I'm not super tech savvy so it's been a little bit of a learning curve for me to understand and utilize all of the bells and whistles.
CC has been everything and more than what [sensitive content hidden] told us about when we signed on.
Pros
I love Steffi! And, [sensitive content hidden]! I really appreciate being able to build a personal connection with the CC team. They are a team that doesn't have to try to care, they just do. Steffi is one of the most genuine and helpful people I've worked with in the nonprofit space.
CC has made our fundraising so much more streamlined and saved me literally HUNDREDS of hours. Before CC, I had to create each fundraising page.
Cons
I don't have any significant complaints to share.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Customer Service
Reviewed on 2024-11-04
Great customer service. The tool helped us to raise funds virtually and from new audiences.
Great customer service. The tool helped us to raise funds virtually and from new audiences.
Pros
The customer service. [sensitive content hidden] is quick to respond. Most people find it easy to use and see their gift and giving history.
Cons
It doesn't really work with Raiser's Edge. We can upload the data, but it is not integrated. Finding what you are looking for in the back end is sometimes challenging.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great fundraising platform right 'out of the box'
Reviewed on 2024-05-31
So far, it has been great and we're so pleased with our decision to move to CrowdChange for all of...
So far, it has been great and we're so pleased with our decision to move to CrowdChange for all of our online fundraising solutions!
Pros
So many things! From our first demo call with [sensitive content hidden] to our first event launched was about two weeks - their team is agile and able to be responsive and move quickly. They were willing to negotiate our price to find a solution that worked well for us. [sensitive content hidden] provided us with great training, ongoing check-ins and quick turnarounds for any questions we had and after running our first P2P event through CrowdChange, we raised more money and had zero support requests from our donors. The platform is easy to use and visually appealing.
Cons
Some of the fields are not easy to find or intuitive to answer when setting up an event for the first time, but this is hardly an issue because their team has been so available and responsive anytime we have a question.
- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product and customer service
Reviewed on 2024-01-25
Very positive experience and I'd recommend them to any organization that's looking for an online...
Very positive experience and I'd recommend them to any organization that's looking for an online giving platform that's easy to use, but robust enough to meet your advanced needs.
Pros
CrowdChange is easy to use for the Foundation and for the donor/customer experience. The gamification is great and drives increased revenue. Our first Giving Tuesday with CrowdChange saw a 10x increase in donations! The customer service has been outstanding and their team is all about making things a win-win and helping our Foundation be most successful. The best partner vendor I've worked with thus far!
Cons
I haven't found an issue with CrowdChange yet!
- Industry: Philanthropy
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CrowdChange Review
Reviewed on 2024-01-18
Over-all great! Our reps are fantastic and very helpful. I have found it very easy to learn ,...
Over-all great! Our reps are fantastic and very helpful. I have found it very easy to learn , work in and also very easy to help teach others.
Pros
Ease of use and easy to teach to others. Creativity and customization. Reconciliations are easy to do. Information is easy to read
Cons
Currently cannot offer "sub" tickets. For example if I want to buy a table, I receive only 1 ticket for the table, however, there are 8 people at the table. Once the 1 ticket has been scanned it is used, which means all 8 people have to show up at the same time. It also does not correctly reflect the number of guests at the event as the count is only 1 and not 8. I would like to be able to buy 1 table ticket and then have the 7 others also receive their tickets which allow them access when-ever they arrive.
Response from CrowdChange
Thanks for your review, Christine. We are working on improvements to this feature and will keep you posted on the release.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Review for Crowd Change
Reviewed on 2024-05-24
It's been a great experience using the platform. Additionally, [sensitive content hidden] has be so...
It's been a great experience using the platform. Additionally, [sensitive content hidden] has be so helpful! I'm sure I would have figured many of these things out on my own but she was gracious enough to help throughout the entire process. She was a huge assistance in positive user experience.
Pros
I like how straight forward the user experience is. I can customize majority of things to my liking. The user experience for me as the admin is great as is the experience for constituents. It's not difficult for students to send out links for donations. It's also great because we have a lot of data tracking through the website.
Cons
I don't like that Sponsors go toward to total amount raised. It would be nice if sponsors had a different portal within the fundraiser allowing them to donate, but still see how they support.
- Industry: Philanthropy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Transformative for our business
Reviewed on 2023-11-22
Pros
CrowdChange has allowed us to make real-time changes, allowing our team to adapt and evolve without depending on external vendors. This level of control is a game-changer, enabling us to respond swiftly to program needs and participant feedback. The platform's intuitive design makes it easy for our team to navigate and implement changes without extensive training. The team at CrowdChange actively listens to our feedback, collaborates on solutions, and ensures we are equipped to maximize the platform's potential. They remain committed to iterating on their product to serve their clients and users best.
Cons
Our children's fundraising program needs are unique from some other peer-to-peer events and can often require solutions not readily available on the inherent platform. However, the CrowdChange team is open to making customizations when necessary.
- Industry: Philanthropy
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best thing my sorority found!
Reviewed on 2024-03-05
Pros
I liked how easy it was to manage, you can set up any/all ticket tiers for your event, set up teams, track personal donations, leaderboards, and so much more! Travis (partner success manager) was so helpful and attentive- he reached out to me the night of my event and helped me set up some last-minute ticket tiers that he saw I was struggling with.
Cons
I liked everything, honestly! Nothing bothered me at all.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Amazing Customer Service
Reviewed on 2024-09-26
Pros
Good customer service, they get back to you within 24hrs and provides ideas/feedback on creating a fundraising page
Cons
Not being able to call, sometimes it's faster.
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good product. Great support.
Reviewed on 2024-09-18
Like any new tool there is a learning curve. Many questions come up that weren't covered in...
Like any new tool there is a learning curve. Many questions come up that weren't covered in training but the support team was always there to help.
Pros
Customer support is excellent. Well thought-thru design and functioning.
Cons
Limits on emailed invitations to register/donate.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Truly, the BEST product on the market!
Reviewed on 2023-09-21
I represent a large high school with numerous clubs, organizations, and athletics that all have...
I represent a large high school with numerous clubs, organizations, and athletics that all have different ideas, goal, and objectives. This product serves everyone beautifully.
Pros
Everything. The possibilities are endless.
Cons
I can’t think of anything, I love everything about it.
- Industry: Higher Education Software
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Love CrowdChange!
Reviewed on 2024-01-19
Pros
How helpful the CrowdChange team was with the implementation of CrowdChange on our campus! Also, CrowdChange is very customizable in design and has an overall clean look to the platform.
Cons
If this isn't already an option -- the students are asking for a CrowdChange app or a way to easily access/share their pages.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product and team!
Reviewed on 2023-08-17
Our experience with CrowdChange has been nothing but positive. Their team is helpful, their...
Our experience with CrowdChange has been nothing but positive. Their team is helpful, their processes are efficient and their platform is highly functional.
Pros
Getting our first event set up with CrowdChange was a breeze. We were in a time crunch and the setup process was quick, seamless and well supported by their team. The interface is intuitive and the ability to customize the page is helpful. Their web design is also aligned with productive online fundraising strategies.
Cons
Overall the experience was really nothing but positive - the only thing I would change is combining some of the editing functions into one spot rather than the two places they are in now.
- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Value
Reviewed on 2023-09-08
Our students are pleased with their efforts using this system.
Our students are pleased with their efforts using this system.
Pros
The ease of the product for students to use in raising funds for their specific philanthropic efforts. We recently transitioned all student organizations to this system.
Cons
No issues at the moment. We appreciate all that is offered by CrowdChange.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent fundraising platform with top tier support
Reviewed on 2023-05-31
Overall I have been very pleased with the experience and would recommend to any NPO looking for a...
Overall I have been very pleased with the experience and would recommend to any NPO looking for a fundraising platform.
Pros
What I appreciate most about CrowdChange is the immediate and helpful support any time I have a question, big or small.
Cons
What I like least is the inability for folks to use Venmo as a payment system especially since its so popular in the US - although its coming!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Belmont Panhellenic Review
Reviewed on 2023-06-13
It was a great experience and we will be using crowdchange again in the future!
It was a great experience and we will be using crowdchange again in the future!
Pros
The leaderboard that displayed the results of the fundraiser
Cons
The only feature we struggled with was creating an email that went out to certain groups of donors. We were able to figure it out, but it was time consuming in the moment.
- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2023-02-21
Overall experience has been fantastic. When we first signed on; the foundation was using the...
Overall experience has been fantastic. When we first signed on; the foundation was using the platform for two specific fundraising programs. We continue to add new events to run off the software.
Pros
Our foundation loves the ease and functionality of the software.
Cons
Cons would be some of the limitations with respects to the collection of specific details required and the ability to delete or alter information as needed for a participant.
Reasons for Switching to CrowdChange
Before Change Chand we were using outdated methods of tracking. After shopping around we determined this platform was best for us.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Incredible Product and Incredible Service
Reviewed on 2021-08-03
Incredible experience from day 1! The whole team at CrowdChange is a pleasure to work with and...
Incredible experience from day 1! The whole team at CrowdChange is a pleasure to work with and their product has been well received by both internal and external stakeholders
Pros
Easy to use/train staff
Don't need to know how to code to setup an event page
Incredible support (timely and helpful)
Easy UX for fundraisers/donors
Willing to work with clients to continue to better their product
Cons
Nothing.. Crowdchange continues to evolve and advance their product offerings
Alternatives Considered
ZeffyReasons for Choosing CrowdChange
Cost, UX, and easier for staff to manage (setup fundraising pages)Reasons for Switching to CrowdChange
better UX, better offering, fully branded fundraising pages- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Adaptable and Solutions Focused!
Reviewed on 2021-12-15
AMAZING experience! Shout out to the whole team (especially [SENSITIVE CONTENT]) for being so...
AMAZING experience! Shout out to the whole team (especially [SENSITIVE CONTENT]) for being so adaptable and willing to create solutions for our organizational needs.
This software has allowed us to offer a seamless experience for our fundraisers to create and run their own events, which allows us to spend less time troubleshooting, and more time building meaningful connections in the community.
Pros
Easy to use, not just for staff, but for fundraisers as well. Very straight forward and clean design. Support team is fantastic and responsive.
Cons
There are always little things that need tweaking, but the team is beyond amazing at listening to feedback and implementing solutions quickly and efficiently. When we had issues with the layout and functionality of the "Donate" feature on our fundraising pages, CrowdChange worked on a fix and had the update ready within less than a month.
- Industry: Philanthropy
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CrowdChange Review
Reviewed on 2022-12-01
Pros
Working with [SENSITIVE CONTENT] is the best part of working with CrowdChange. She is proficient, knowledgeable and solutions oriented.
Cons
The admin fees are quite high and the option to click off not as visible to donors as they'd like it to be.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The One Stop Shop
Reviewed on 2021-08-02
It's such a pleasure working with Mitch and the team at CrowdChange. They have been very open to...
It's such a pleasure working with Mitch and the team at CrowdChange. They have been very open to taking recommendations for the implementation of new features in their platform development. They are always very responsive, which is key in our very demanding industry. My team and I really enjoy using CrowdChange and we always recommend them to others.
Pros
The software has an easy learning curve. Their support team is highly responsive and they love to listen to suggestions and new ideas for their future iterations. I can't recommend this turnkey solution enough for any non-for-profit.
Cons
If a certain feature wasn't there, the team at CrowdChange was fast to work with us to implement it - this is very rare for a software company. They truly work alongside their customers.